Support

Frequently Asked Questions

Answers to common questions about how Alesha Scrap works, what it costs, and how we handle your data. If you can't find what you're looking for, reach out via our contact page.

What does Alesha Scrap actually do?

Alesha Scrap is a data analysis and decision-support dashboard built for investors who trade across multiple exchanges. It aggregates your account and market data, applies AI-driven models to highlight patterns, and presents the output in a single interface so you can make faster, more informed decisions without manually cross-referencing multiple platforms.

Is Alesha Scrap suitable for beginners?

The dashboard is designed to be usable by people with varying levels of experience. That said, it is an analysis tool, not a substitute for understanding the markets you participate in. We recommend taking time to explore the dashboard layout and settings before relying on it for active decision-making.

Do I need to connect my exchange accounts?

To get consolidated, multi-exchange views, you will typically need to connect the accounts you want tracked. Connection methods and permissions vary by exchange. You control which accounts are linked and can disconnect them at any time from your dashboard settings.

Does Alesha Scrap execute trades automatically?

Alesha Scrap is focused on data analysis and presenting information to support your own decisions. Any trading activity you choose to carry out remains your responsibility. Review the specific features available in your dashboard to understand exactly what level of automation, if any, applies to your account.

How is my data kept secure?

We apply industry-standard practices to protect account information and data in transit and at rest. For full details on what data we collect, how it is stored, and your rights regarding it, please refer to our Privacy Policy.

What does access to Alesha Scrap cost?

Pricing details and any available plans are presented during onboarding and may change over time. Please check the dashboard or contact us directly for current pricing information rather than relying on figures from third-party sources.

Can I cancel or stop using the service at any time?

Yes. You can disconnect linked accounts and stop using the dashboard whenever you choose. Specific terms relating to cancellation and any billing cycles are set out in our Terms of Service.

Which exchanges and markets are supported?

Supported exchanges and markets can change as integrations are added or updated. The most accurate and current list is available directly within your dashboard account settings.

Is the AI analysis guaranteed to be accurate?

No analysis tool, including ours, can guarantee outcomes. Alesha Scrap is designed to surface patterns and organise data to assist your decision-making, but all investment decisions carry risk and remain your own responsibility.

How do I get help if I run into an issue?

You can reach our team through the contact page. Please include relevant details about your account and the issue you're experiencing so we can look into it as efficiently as possible.

Will my data be shared with third parties?

Any sharing of data with third parties is limited to what is described in our Privacy Policy, such as service providers necessary to operate the platform. We encourage you to review that document for complete details.

Still have questions?

Get in touch and our team will be happy to help you understand how Alesha Scrap fits your workflow.

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